Security Operations & Support — Continuous Protection, Swift Response
Operation, Monitoring, and Support of Your IT Security – for consistently protected systems and rapid response to incidents.
Operations & Support bundle day-to-day security operations, continuous monitoring, and hands-on support, giving your systems round-the-clock protection and rapid incident response. concentrade helps you establish an Operations & Support model that spans 24 × 7 monitoring to fully structured Incident Response.
Using state-of-the-art SIEM and EDR platforms plus automated alert-and-escalation playbooks, we spot threats early and act immediately. Clear SLAs and transparent reporting keep you up to date on every security event and performance KPI.
We weave IT Operations seamlessly into your business processes and lighten the load on your IT staff so they can focus on strategic projects. On top of that, we streamline workflows and foster know-how transfer—building a security organisation that stays stable and agile.
Five Reasons to Choose Security Operations & Support
With our Security Operations & Support services, you get more than nonstop monitoring—you also receive tailored offerings that continually strengthen your security strategy. Discover five key benefits:
24/7 Monitoring (SOC)
Our round-the-clock Security Operations Center detects threats the moment they surface. Automated playbooks slash time-to-respond and ensure fast containment.
Clear Service Level Agreements
Transparent response-time and availability commitments give you planning certainty. Whether it’s alert confirmation or restoring critical systems, you always know the status.
Proactive Threat Hunting & Detection
Beyond automated alerts, our analysts hunt for suspicious activity that could grow into a crisis—raising your security posture sustainably.
Rapid Incident Response & Compromise Assessment
Standardised processes clarify scope and root cause fast, then restore affected systems safely—cutting downtime and recovery cost.
Cost Efficiency via Managed Services
Offloading routine security tasks to our specialists trims internal costs while giving you permanent access to high-level expertise.
concentrade’s Security Operations & Support — Holistic by Design
We align technology, processes, and people so every SOC component works in concert.
- Analysis & Concept — Define requirements, SOC architecture, processes, and roles.
- Design & Tooling — Select and integrate SIEM, EDR, SOAR, and other monitoring platforms.
- Implementation & Onboarding — Configure dashboards, alert playbooks, escalation paths; train your team.
- Operations & Optimisation — Fine-tune detection logic, run regular reviews, and adjust SLAs as your needs evolve.
Managed Security
In the digital world, attack surfaces are growing daily and security resources are a valuable asset. This is precisely why Managed Security Services are becoming increasingly important: they offer companies the opportunity to hand over their IT security to expert teams.
In contrast to general Managed Services, which handle traditional IT and infrastructure tasks, the focus here is solely on protection against cyber threats.
A stable IT operation is a crucial success factor today. However, in dynamic infrastructures with numerous tools, distributed teams, and high demands, internal IT departments can quickly reach their limits. Managed services provide targeted relief in this area: recurring tasks are reliably handled, systems are continuously monitored, and processes are clearly documented. This helps avoid outages and gives IT the freedom to focus on strategic issues.
SOC Services
Security incidents typically do not announce themselves – often the first signs go unnoticed, are misprioritized, or are categorized too late. This makes it even more important to proactively detect, properly classify, and effectively respond to them. With a Security Operations Center (SOC) – a central hub for security monitoring, analysis, and response – this can be achieved. Unlike traditional IT security or pure SIEM, SOC services provide a strategic situational awareness.
What You Need for Successful Operations & Support
Well-structured incident-management workflows and clear responsibilities
Centralised log and telemetry collection for full-context SIEM and threat hunting
Skilled, continuously trained security analysts
Defined SLAs and escalation tiers ensuring predictable response
Integrated threat-intelligence feeds that enrich SOC analytics
Why concentrade Is the Right Partner
Proven SOC Methodology
Standardised processes cut errors and boost efficiency.
Cross-Industry Experience
Financial services, manufacturing, healthcare: our SOC playbooks meet diverse regulations.
Certified Specialists
CISSP, CISM, GIAC credentials ensure world-class quality.
Continuous Support
24 × 7 hotline, regular reviews, optimisation workshops keep performance high.
Start with a no-obligation consultation and build a rock-solid Security Operations & Support foundation.